Returns & Refund Policy
At Cakes & Cheesecakes, we strive for perfection in every bite; however, due to the perishable nature of our artisanal desserts, we can only offer resolutions for items that arrive damaged or incorrect. Please inspect your delivery immediately and contact us within 24 hours of receipt to ensure we can make it right.
Documentation
Take clear photos of the damaged product and the original packaging as soon as you notice an issue.
Contact Support
Email our customer care team with your order number and the photos within 24 hours of delivery.
Quality Review
Our pastry chefs will review your claim to determine if the issue occurred during transit or preparation.
Resolution
Once approved, we will issue a full refund to your original payment method or arrange a complimentary replacement delivery.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing