Frequently Asked Questions
Everything you need to know about our artisanal cakes and delivery process.
How do you ensure the freshness of the cakes during shipping?
All our cakes and cheesecakes are baked to order, flash-frozen to preserve moisture, and shipped in insulated thermal packaging with dry ice or gel packs to maintain a consistent temperature until they reach your doorstep.
Can I schedule a specific delivery date for a special occasion?
Yes, you can select your preferred delivery date at checkout. We recommend choosing a date 1-2 days before your event to account for any potential carrier delays and to allow time for proper thawing.
Do you offer gluten-free or vegan options?
We have a dedicated selection of gluten-free and vegan cheesecakes. Please check the 'Dietary Needs' section on our menu. Note that while we follow strict sanitization protocols, our facility also processes wheat, nuts, and dairy.
How should I store my cake once it arrives?
Upon arrival, please place your cake in the refrigerator if you plan to consume it within 3 days, or in the freezer for up to 30 days. For the best texture, cheesecakes should be thawed in the fridge for 8-12 hours before serving.
What is your return policy for perishable food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or is incorrect, please contact our support team within 24 hours with a photo of the product, and we will issue a replacement or refund.
Do you provide custom inscriptions or cake toppers?
We offer complimentary chocolate plaques with custom messages on select cake sizes. You can add your personalized message in the 'Gift Note' section during the checkout process.